7 Best Moveworks Alternatives in 2026 for ITSM

The IT service management changed dramatically in late 2025 when ServiceNow acquired Moveworks for $2.85 billion, marking the largest acquisition in ServiceNow’s history. 

While this merger promises deeper integration for ServiceNow customers, it has left many organizations wondering about their options, especially those not invested in the ServiceNow ecosystem.

If you’re evaluating ITSM platforms powered by AI, you’re facing an important decision. The right platform can transform your IT operations from reactive firefighting into proactive service delivery. But with AI in ITSM, it’s crucial to distinguish what is hype from what is actually deployable in your environment. 

The wrong one can leave you stuck with rigid workflows, steep learning curves, and mounting costs as your organization grows.

This guide examines seven compelling alternatives to Moveworks, each bringing unique strengths to the ITSM arena. 

We’ve researched user perspectives, analyzed platform capabilities, and identified what makes each solution stand out.

Understanding the Moveworks Shift

Before diving into moveworks alternatives, it’s helpful to understand what made Moveworks valuable and why organizations are exploring other options now.

What Made Moveworks Valuable

Moveworks built its reputation on using large language models to automate IT support through conversational AI. 

The platform excelled at intercepting employee requests in tools like Slack and Microsoft Teams, then automatically categorizing, routing, and often resolving issues without human intervention. 

For large enterprises already using ServiceNow, this created powerful synergies.

Why Organizations Are Exploring Alternatives

However, the acquisition has introduced several considerations that are driving organizations to evaluate alternatives:

• Interoperability concerns: Organizations not on ServiceNow face questions about long-term interoperability with other ITSM platforms
• Platform flexibility: The integration depth with ServiceNow may come at the expense of flexibility for mixed-platform environments
• Pricing uncertainty: Pricing structures and customization options could shift as Moveworks becomes part of a larger enterprise suite
• Vendor lock-in: Many IT leaders have expressed concerns about vendor lock-in and the ability to maintain strategic flexibility as their needs evolve

These factors have created an opportunity for alternative platforms to demonstrate their value.

1. Aisera: The Enterprise Agentic AI Powerhouse

Aisera has emerged as one of the most sophisticated alternatives to Moveworks, particularly for organizations seeking enterprise-scale automation across multiple departments. 

Recently acquired by Automation Anywhere, Aisera positions itself as a generative AI-native platform built from the ground up for agentic service management.

Key Differentiators

Autonomous Issue Resolution: 

Rather than simply deflecting tickets or routing requests, Aisera’s domain-specific AI agents can diagnose problems, execute complex workflows, and resolve incidents in real time. 

Think of it as having a team of specialized AI colleagues rather than just a smart chatbot.

Predictive Incident Management: 

The platform’s strength lies in its ability to predict incidents before they impact users. 

By analyzing data from ticketing systems and telemetry across your entire technology stack, Aisera can forecast outages up to 48 hours in advance. 

This proactive stance transforms IT from a reactive support function into a predictive service organization.

Flexible AI Models: 

Aisera offers organizations flexibility in choosing between its proprietary large language models or integrating their own through the LLM Studio. 

This matters because enterprises often have specific compliance requirements or domain expertise that generic models cannot address. 

The platform can be tailored to understand your organization’s unique terminology, processes, and knowledge base.

Analytics and Continuous Improvement

The platform includes robust analytics capabilities that track not just resolution metrics but also identify knowledge gaps and bottlenecks across your service delivery. 

This continuous learning loop means the system becomes more effective over time as it builds institutional knowledge from every interaction.

2. Atomicwork: The Modern, AI-Native Service Platform

Atomicwork represents a new generation of ITSM platforms built with AI at their core rather than bolted on as an afterthought. 

Founded with the philosophy that modern service management should work where employees already spend their time, Atomicwork delivers support directly within Slack and Microsoft Teams through its Universal Agent called Atom.

Standout Features

Multimodal AI Capabilities: 

Atom doesn’t just understand text; it can process voice commands and even interpret visual information, making it one of the few platforms offering truly conversational support across different input methods. 

Imagine an employee taking a photo of an error message on their screen and having Atom immediately diagnose and resolve the issue.

Native Integration Philosophy: 

Instead of asking employees to learn another portal, Atomicwork meets them where they work. This native integration approach has helped customers achieve remarkable results without increasing IT headcount even as their companies scale.

AI-Powered Features Include:

• Intelligent triage that automatically routes requests to the correct team
• AI-powered ticket summarization that gives agents context at a glance
• Analytics that surface patterns revealing business blockers rather than just tracking SLA compliance

Industry Research

The platform recently released its State of AI in IT 2026 report in collaboration with ITSM.tools, revealing that 98 percent of organizations are now using or piloting AI initiatives. 

Atomicwork’s research shows that organizations achieving the highest return on investment are those where AI initiatives are led by IT leadership rather than emerging from bottom-up experimentation.

Implementation Speed

One customer noted they deployed Atomicwork and replaced multiple incumbent solutions within just six weeks, highlighting the platform’s implementation speed.

3. Leena AI: Voice-Enabled Agentic Colleagues

Leena AI brings a unique perspective to ITSM automation by positioning its AI not as a tool but as actual colleagues that join your team. 

The platform pioneered voice-enabled agentic AI for the enterprise and allows employees to interact with support systems using natural conversation just as they would with human colleagues.

The Voice-First Advantage

Addressing a Critical Gap: 

Research from Gartner shows that over 40 percent of employee tickets in large enterprises have consistently been raised through voice channels for the past five years. Yet most ITSM platforms still primarily operate through text interfaces. 

Leena AI recognized this disconnect and built voice capabilities into the core of their platform.

Practical Use Case: 

Consider an employee driving to a client meeting who realizes they need VPN access for a presentation. Rather than waiting until they can type a ticket, they simply speak to Leena AI through their phone, and the system handles provisioning while they drive. 

This anywhere, anytime accessibility dramatically increases both adoption and frequency of use.

Beyond Voice: Workflow Automation

Leena AI excels at automating complex workflows across IT, HR, and finance. The platform’s agentic architecture means it can orchestrate multi-step processes autonomously. 

For instance, when a new employee joins, Leena AI can coordinate account creation, software provisioning, and onboarding workflows across different systems without manual intervention.

Customer Results

Typical Outcomes:

• 70% reduction in ticket volumes for IT, HR, and finance through self-service capabilities
• Over 70% of questions resolved in real time for global workforces
• Redefinition of success from “getting the right case to the right person” to “avoiding unnecessary case creation altogether”

Integration Capabilities

The platform integrates with over 100 ITSM platforms including:

• ServiceNow
• BMC
• Ivanti
• ManageEngine
• Atlassian

This makes it adaptable to existing IT landscapes.

4. ImmutIQ: Perfect for Initial Stage ITSM Automation

ImmutIQ is an AI-native IT service management platform that deploys intelligent agents to automate help desk operations, access management, and workflow creation. 

The platform automatically resolves help desk requests, handles just-in-time access provisioning, and manages onboarding and offboarding processes through self-building AI-powered workflows. 

Key features include a Help Desk Agent that instantly resolves requests and provisions access, an Automation Agent that generates workflows from natural language descriptions, and an Insights Agent that suggests improvements to operations and security. 

Serval also offers a complete ticketing system, centralized asset management with multi-source data reconciliation, customizable access policies with automated provisioning, and enterprise-grade security with flexible deployment options including cloud-hosted, hybrid, or self-hosted configurations, all while maintaining SOC 2, HIPAA, and GDPR compliance.

Example: An administrator can say “When a new employee joins the engineering team, create their Okta account, provision GitHub access, add them to the engineering Slack channels, order their laptop, and schedule their orientation meetings.” ImmutIQ translates this into a fully functional, auditable workflow in seconds rather than days.

Complete ITSM Platform

Despite its youth, ImmutIQ offers a comprehensive suite of capabilities:

• Ticketing System: AI-native ticketing with conversational interfaces in Slack, Teams, email, or web portal
• Access Management: Sophisticated access request workflows with customizable policies, approvals, time limits, and automatic deprovisioning
• Asset Management: Intelligent multi-source asset ingestion that automatically reconciles data from MDMs, procurement systems, IdPs, and HRIS platforms
• Workflow Automation: Natural language workflow creation with enterprise-grade security, permissions, and audit trails

Best Fit

ImmutIQ is ideal for organizations that want AI automation without sacrificing enterprise capabilities. It’s particularly compelling for fast-growing tech companies, organizations undergoing digital transformation, and IT teams frustrated with traditional ITSM complexity.

The platform is especially attractive for organizations that value innovation and are comfortable being early adopters of transformative technology. While the company is young, its customer traction, product maturity, and funding position suggest strong staying power.

5. Risotto: Conversational AI for Tier-1 Automation

Risotto takes a different approach from comprehensive ITSM platforms by focusing intensely on doing one thing exceptionally well: automating tier-1 tickets through genuinely helpful, conversational AI that feels like chatting with a human IT agent.

The Focused Approach

The platform was born from frustration with existing tools that either lacked essential automation capabilities or were burdened with unnecessary complexity. 

Risotto offers intelligent AI-powered ticket automation without being difficult to set up or creating yet another inconvenience for employees.

Core Specializations

Risotto specializes in two critical areas:

1. Common IT Actions: Software access automation and password resets
2. Knowledge-Based Questions: Troubleshooting that requires diagnostic conversation

Conversational Intelligence

Natural Diagnostic Process: Rather than following rigid decision trees, Risotto engages in natural back-and-forth dialogue to understand nuanced problems.

Example Interaction: If an employee reports their computer is running slowly, Risotto doesn’t just provide a generic article about system performance. It asks clarifying questions about when the problem started, what applications are affected, and what the employee was doing when they noticed the issue. 

This diagnostic conversation mirrors how an experienced IT technician would approach the problem.

Transparent Limitations

Importantly, Risotto acknowledges its limitations transparently. The platform isn’t designed to automate all tickets, and it doesn’t pretend to be. 

Instead, it focuses on handling a significant portion of tier-1 volume while acting like an experienced team member for those interactions. When issues exceed its capabilities, it smoothly escalates to human agents with full context from the conversation.

Integration

Risotto integrates seamlessly into collaboration tools like Slack and Microsoft Teams, ensuring employees can get help without switching contexts. 

This native integration approach means there’s no new interface to learn and no additional login credentials to manage.

Best Fit

For organizations struggling with high tier-1 ticket volume that bogs down experienced IT staff, Risotto offers a focused solution. 

It won’t replace your entire ITSM platform, but it can dramatically reduce the repetitive work that prevents your team from tackling strategic initiatives.

6. Siit: The Unified Service Platform for Startups

Siit addresses a specific pain point that many fast-growing organizations face: the chaos of managing service requests across IT, HR, finance, and other departments when your team doesn’t have the resources or complexity budget for traditional enterprise ITSM.

Unified Data Platform Approach

Built as a unified data platform rather than just a ticketing system, Siit aggregates information from employee records, assets, permissions, and request history into a single contextual view.

This means when an employee requests software access, Siit already knows their department, role, current equipment, and existing permissions without anyone manually looking up that information.

Native Workplace Integration

The platform works directly within Slack and Microsoft Teams, and allows employees to submit and track requests without leaving their communication tools. 

Behind the scenes, IT admins manage everything in Siit’s interface with full visibility across all operational data.

Pricing Model Advantage

Per-Admin Seat Pricing: What makes Siit particularly appealing for startups and mid-sized companies is its pricing model: per admin seat rather than per employee. 

This means you pay based on the size of your support team, not your company headcount. As your organization grows from 50 to 500 employees, your ITSM costs remain predictable and tied to the team actually using the platform.

AI-Powered Cross-Functional Automation

Siit’s AI capabilities focus on intelligent automation that connects systems and executes end-to-end processes. 

The platform can trigger workflows based on events like employee start dates, automatically orchestrating onboarding across IT, HR, and finance without manual coordination. 

This cross-functional capability is crucial for smaller organizations where the same few people handle requests for multiple departments.

Analytics That Matter

The platform includes robust analytics that help teams identify bottlenecks and blind spots quickly. Rather than just tracking ticket volume, Siit surfaces patterns that reveal where processes are breaking down and where automation could eliminate manual work.

Quick Deployment

Speed to Value: Siit emphasizes speed of deployment, with many customers reporting they’re live within days rather than months. 

The platform offers over 100 ready-to-use integrations with identity providers, HRIS systems, and device management tools, eliminating the need to become a human API manually copying data between systems.

Sweet Spot

For organizations outgrowing spreadsheets and Slack threads but not ready for enterprise complexity, Siit offers a middle path: professional service management capabilities without overwhelming overhead.

7. Rezolve.ai: The Microsoft Teams-Native Solution

Rezolve.ai takes a focused approach by deeply integrating with Microsoft Teams to create what they call an “invisible ticketing system.” 

The philosophy is simple but powerful: employees should never need to leave their primary communication tool to get IT support.

Seamless Microsoft 365 Integration

For organizations already standardized on Microsoft 365, Rezolve.ai offers a seamless experience where all IT interactions happen within Teams conversations. 

An employee can mention an issue in a regular Teams chat, and Rezolve.ai’s Agentic SideKick 3.0 immediately engages to understand the problem, search knowledge bases, and either resolve the issue or create a properly categorized ticket in the background.

Advanced Automation Capabilities

Desktop Automation: 

The platform’s GenAI capabilities go beyond simple question answering. Rezolve.ai can execute complex desktop automation tasks through PowerShell scripts, handling everything from software installations to configuration changes. 

This level of automation typically requires dedicated tools, but Rezolve.ai brings it directly into the Teams interface.

Conversational Ticketing: 

Instead of forcing employees to fill out forms with dropdown menus, they simply describe their issue conversationally. The AI extracts relevant details, categorizes the request, and routes it appropriately. 

This reduces friction dramatically and improves data quality since employees provide context naturally rather than trying to fit their problem into predefined categories.

Implementation and Pricing

Fast Deployment: Many customers report being fully operational within weeks rather than months. The platform offers over 250 out-of-the-box automation skills and integrations, and allows organizations to achieve value immediately without extensive customization.

Cost-Effective: Rezolve.ai positions itself as offering state-of-the-art AI capabilities at a fraction of the cost of legacy enterprise solutions.

Ideal For

The platform is particularly popular among:

• Mid-sized organizations
• State and local governments
• Education institutions
• Credit unions
• Healthcare providers

Read more: You can Reduce Support Documentation Time by 70% with AI Knowledge Base Articles

Moveworks vs Jira Service Management: Understanding Two Different Approaches

Jira Service Management and Moveworks represent fundamentally different philosophies in IT service management.

Jira Service Management, developed by Atlassian, is a complete ITSM platform with its own ticketing system, knowledge base, asset management, and workflow engine that serves as your system of record for all IT service operations.

Employees submit tickets through Jira’s portal, agents work within its interface, and all service data lives within its database. The platform excels at providing structure and control through customizable workflows, SLA tracking, and comprehensive reporting, particularly for organizations already embedded in the Atlassian ecosystem.

Moveworks, by contrast, was designed as an intelligent automation layer that sits on top of existing ITSM systems rather than replacing them. It intercepts requests before they become tickets, using conversational AI within tools like Slack and Microsoft Teams to resolve issues automatically, only creating tickets in your underlying system when human intervention is needed.

The recent ServiceNow acquisition of Moveworks has changed this landscape significantly for organizations using Jira Service Management.

While Moveworks can still technically integrate with Jira, many organizations are now exploring AI alternatives that remain platform-agnostic, such as Atomicwork, Aisera, ImmutIQ or Rezolve AI.

If your organization values direct control over service processes and is heavily invested in Atlassian tools, Jira Service Management provides a solid foundation that can be enhanced with third-party AI automation.

However, if overwhelming ticket volume is your primary challenge and your team spends most time on repetitive requests, an AI-first platform purpose-built for autonomous resolution might deliver more transformative results.

The ideal approach for many organizations involves maintaining Jira Service Management as the system of record while layering an AI automation platform on top to deflect routine requests; preserving the process control Jira provides while dramatically reducing the burden on your support team.

Choosing the Right Platform for Your Organization

Selecting an ITSM platform is a strategic decision that will shape your IT operations for years. Rather than focusing solely on feature lists, consider these questions as you evaluate options.

Key Evaluation Questions

1. What is your organization’s AI maturity level?

• Platforms like Aisera and Atomicwork offer sophisticated agentic capabilities that deliver maximum value when you have the organizational readiness to leverage autonomous workflows
• If you’re earlier in your AI journey, platforms like Siit, ImmutIQ or Risotto with focused automation capabilities might deliver faster initial wins

2. Where do your employees actually work?

• If your organization lives in Microsoft Teams, Rezolve AI and ImmutIQ’s deep integration creates seamless experiences
• For Slack-centric organizations, platforms with native Slack workflows eliminate adoption friction
• The less context switching required, the higher your actual usage will be

3. What is your true scope of need?

• Are you looking to transform service delivery across IT, HR, finance, and facilities, or primarily solving IT helpdesk challenges?
• Comprehensive platforms like Aisera and Atomicwork excel at cross-functional service management
• Focused solutions like Risotto and ImmutIQ optimize for specific use cases

4. How does your organization prefer to implement new technology?

• Some platforms emphasize rapid deployment with out-of-the-box capabilities
• Others offer deeper customization requiring more implementation time
• Be honest about whether your team has the capacity and expertise for complex implementations or needs something that works immediately

5. What is your budget reality and how do you want to scale costs?

• Understand both current pricing and how costs will evolve as you add users, departments, or capabilities
• Per-admin pricing models like Siit offer predictability for growing companies
• Enterprise platforms may offer volume discounts but higher baseline costs

The Future of AI in ITSM

The ITSM landscape in 2026 is fundamentally different from even two years ago. AI has moved from experimental features to core capabilities that define platform value. 

Organizations are no longer asking whether to adopt AI for service management but rather how to maximize its impact.

Emerging Trends

Hyper-Automation: Will handle increasingly complex workflows end-to-end with minimal human intervention

Proactive Issue Prevention: Will become standard, with AI-driven monitoring resolving problems before users notice disruptions

Continuous Learning: Platforms will become more adaptive, continuously learning and improving their effectiveness over time

Cross-Department Convergence: The convergence of IT service management with employee experience management will accelerate. Leading platforms recognize that service delivery spans departments, and employees want consistent support regardless of whether their question is IT, HR, or finance-related

Multimodal Interfaces: Voice and multimodal interfaces will expand beyond early adopters like Leena AI as organizations recognize that typing isn’t always the most natural way to request help. Expect to see more platforms embracing conversational, context-aware interactions across multiple input methods

The Opportunity for IT Leaders

For IT leaders, the opportunity is significant. The right ITSM platform can transform your organization from reactive firefighting into proactive service delivery, from cost center into strategic enabler. 

The platforms in this guide represent different philosophies and approaches, but all share a commitment to making AI work for your organization rather than adding complexity.

As you evaluate these alternatives, remember that the best platform is the one that aligns with your organization’s specific needs, culture, and capacity. 

The Moveworks acquisition has created a moment of opportunity to reassess whether your current approach still serves your long-term strategy. Use this moment wisely to ensure your ITSM platform will empower rather than constrain your organization’s future.